Communication Quiz: Are you a great communicator?
Website design By BotEap.comCommunication, which takes up approximately 70% of our waking hours, is what many leaders find most frustrating. The fact is, most of us have never been taught how to communicate in a way that produces the desired results, so we continue to experience frustration, resistance, conflict, or breakups. Think about a recent important conversation. How many of these questions can you answer YES to?
- Did I take full responsibility for the message the other person heard? (Remember, it doesn’t matter what you say, it only matters what the other person hears.)
- Did I respect the other person’s point of view? (Did I have a reaction to what they were saying that prevented me from hearing the full message from her?)
- Did the other person feel heard and understood? (Did I recognize them?)
- If I was asking someone to take a specific action, did I clearly state my request?
- Were you speaking in a way that the other person can understand? (Speaking in her communication style).
- Was I communicating openly, without bias, expectation, and judgment? (Was he focused on having to be right or on hearing her point of view?)
- Did the other person leave the conversation feeling good, with some value?
- Did I leave the conversation feeling good, with some value?
- Did I follow up to see if the conversation was successful? Did it lead to the desired results?
- If the outcome of the conversation did not meet my expectations, did I learn what I could improve to better communicate with that particular person?