Website design By BotEap.comYou are probably very familiar with the standard paper jam and how difficult it can be to clear it. The trickier brother is the duplex paper jam. This article helps you clean the paper when it is jammed in the duplex or double-sided section and also when an error occurs between the double-sided unit and the fuser area.

Website design By BotEap.comThe location of the jam will be in the duplex unit or between the duplex unit and the fuser area.

Website design By BotEap.comWhen the message (s) Duplex Jam 0 Check Inside and Duplex Jam 1a Check Inside are displayed, follow the steps below when removing the paper in any of these areas.

Website design By BotEap.comPaper jammed in the duplex area

Website design By BotEap.comWhen the paper is jammed in the double-sided area, the message [Duplex Jam 0]For Check the interior will be displayed on the LED panel. If the Duplex section is not inserted correctly, it may cause paper jams. Make sure the duplex unit is inserted correctly.

Website design By BotEap.com1. Duplex Jam 0

Website design By BotEap.comSTEP ONE

Website design By BotEap.comRemove the duplex section from the machine

Website design By BotEap.comSECOND STEP

Website design By BotEap.comIf paper is caught in the duplex tray;

Website design By BotEap.com• Hold evenly and carefully remove the paper from the duplex tray.

Website design By BotEap.comIf there is no jammed paper in the front exit area, continue with the next step.

Website design By BotEap.comSTEP THREE

Website design By BotEap.comLook inside the duplex cavity to see if there is jammed paper within this area.

Website design By BotEap.comHold the paper evenly and gently pull until it is completely removed.

Website design By BotEap.comWhen you have removed all the jammed paper, replace the duplex unit, turn the power back on, and resume printing.

Website design By BotEap.com2. Duplex jam 1

Website design By BotEap.comWhen the paper jams in this area, the message [Duplex Jam 1]A Check Inside will be displayed on the LED panel.

Website design By BotEap.comSTEP ONE

Website design By BotEap.com1. Lower the tailgate

2. Unfold the black duplex guide fully.

Website design By BotEap.comGrip the paper evenly and gently release

Website design By BotEap.comWhen you have removed all the jammed paper, close the rear door, turn the power back on, and resume printing.