Website design By BotEap.comThe following tips can be applied to virtually any profession or industry. If you think they are self-evident, I challenge you to do a personal assessment. Print this page and keep the list on your desktop for a week. Place a check mark next to each item when you do an activity that meets one of these goals. Can you check all of these items in one week? Are you actively practicing the engagement you want from your clients?

Website design By BotEap.comIf you want fidelity you have to give it

Website design By BotEap.comMake a list of your most important clients or clients. For your general clients or clients, show your commitment in general terms and especially when they need it. For your most important clients, show your commitment and let them know how much you appreciate them. Sometimes loyalty requires sacrifice.

Website design By BotEap.comCommunicate

Website design By BotEap.comBuilding a lasting relationship requires communication. Communication means listening to your customer or client, as well as conveying your own message. One-sided communication is speech, mutual communication is conversation. Communicate when things are going well and when there are problems. When things are going as expected, let him know. When there are problems, provide the scope of the challenge and your solutions, preferably before the customer knows the problem exists. This builds credibility, trust, and security.

Website design By BotEap.comUnderstand your client’s goals

Website design By BotEap.comThe products or services you provide are only meaningful in the context of your customer’s goals. What you do is intended to achieve financial or strategic goals, or meet a need. Understand and communicate your value from the customer’s perspective. Be aware of changes that may affect customer requirements and their perceived value so that you can adjust accordingly.

Website design By BotEap.comBe consistent

Website design By BotEap.comOne of the best ways to manage expectations is to be consistent. Be consistent with your quality, responsiveness, and delivery of goods or services. Establish a routine schedule for communicating with your most important clients, so you can call “just to talk” and check the pulse of the relationship.

Website design By BotEap.comBuild credibility

Website design By BotEap.comThere are two easy ways to build credibility. First, do what you say you are going to do. If you leave a message to call back or agree to follow up, please call when you said you would call. Even if you don’t have all the answers, call when you commit to call back. The second way to build credibility is to take the time to get the best response. Sometimes you may not know the best response to a situation or request. Ask for time to research and come back with the most accurate answer or information you can get. Spending time for precision can be far more beneficial to your customer than a quick but incorrect answer.

Website design By BotEap.comCracker Jack Surprise

Website design By BotEap.comGive your customers something more than expected. Don’t tell them ahead of time, just do something to show your appreciation. It can be as simple as a greeting card, email, or small token to show your appreciation. Loyalty is a relationship and should be cultivated as you would a friend. Do not take it as a fact.

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Website design By BotEap.comWords of wisdom

Website design By BotEap.com“An ounce of loyalty is worth a pound of intelligence.”
– Elbert Hubbard

Website design By BotEap.com“Unless a commitment is made, there are only promises and hopes … but no plans.”
– Peter Drucker

Website design By BotEap.com“A person’s quality of life is in direct proportion to their commitment to excellence, regardless of the chosen field of activity.”
– Vince Lombardi

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