Website design By BotEap.comThe sellers know the Deceiver very well. This person is the gatekeeper who filters all calls addressed to a particular executive or to the company as a whole. A good Deceptionist seems to be a great asset to the person he is serving by keeping the number of calls down, which equals interruptions.

Website design By BotEap.comNot all gatekeepers are deceivers, as the term refers only to gatekeepers who outright lie or cheat. Administrative assistants who provide honest information are building relationships. These are the ones that will provide information like “I’m so sorry, but we don’t accept phone requests” instead of “you can leave a voicemail message” (knowing that it will never be returned).

Website design By BotEap.comHowever, a “deceiver” can be very bad for business, forgetting that they play a key role in customer service. If you’re cheating, here are two ways you could be hurting your business:

Website design By BotEap.comThey forget that the seller can also be a customer. The salesperson your receptionist is conning could be a customer. You can’t be sure. Are you willing to risk a client just because he is not willing to tell the truth?

Website design By BotEap.comThey damage the reputation of the organization. Sellers often share company names with hard-core deceivers, damaging the company’s image and reputation.

Website design By BotEap.comSellers appreciate hearing the truth. Do not use trickery to block the door. Instead, be open and honest and admit to the closer that your boss does not want to be interrupted under any conditions. They may not like hearing it, but they will appreciate your openness.