Website design By BotEap.comIn today’s world, it’s all too easy to ignore your online reputation. It’s even easier to instantly vaporize and let someone tear it up into a barely recognizable mark that you’ll confess to being involved with. Every blog, community site, customer review, or competitor has hundreds of different options for expressing views and concerns against a business. If you haven’t already, start understanding how to use social media monitoring tools and take proactive steps to keep your business running.

Website design By BotEap.comYour second option is to ask the simple question:

Website design By BotEap.comCan this happen to me?

Website design By BotEap.comYes, sure you can.

Website design By BotEap.comAs a case example, I pulled up a local Washington CEO Magazine article on the 100 Best Companies to Work For in 2007. I pulled a few of the names off the list and did a quick Google query. Here are some of the headlines I found about the proper names of the “Top 100 companies:

Website design By BotEap.comResult 7 – Zillow – Google Headline “How Good Are Zillow’s Estimates?”

Website design By BotEap.com“Zillow was close to 5% of price in a third of the transactions The Journal studied. It was more than 25% off target in 11% of them. In 34 of the 1,000 transactions, Zillow was off target in more than fifty %. “

Website design By BotEap.comOur take: If you’re a Zillow user or investor, chances are you’ve been exposed to this article and several similar ones. How does it make anyone feel when the Wall Street Journal (regarded as one of the most reputable news sources) says that Zillow estimates are 50% off?

Website design By BotEap.comResult 6 – Comcast – Google Headline “A Comcast Technician Sleeping On My Couch” A Comcast cable technician came in to replace a cable modem and fell asleep while waiting for the customer service group. As of this article he was viewed: 1,219,303 times! (At 58 seconds long, that’s a LOT of bad reviews for Comcast.) It had 714 comments.

Website design By BotEap.comOur take: Holy smoke Batman. 1,219,303 views! I don’t know of any company that didn’t suffer a marginal hit to marketing, sales, and customer service numbers when a million different people have seen how lackluster Comcast support is.

Website design By BotEap.comFinding 3 – Spokane Federal Credit Union Review – Citysearch Review – “I had an account with Spokane Federal for many years and have never been so impressed, they pretty much only took care of what I needed and nothing more, overall I would say they met, not exceeded my expectations”

Website design By BotEap.comOur take: Even though Spokane Federal Credit Union has a lot of coverage, it would be easy to dismiss a mediocre review saying they’re nothing more than mediocre.

Website design By BotEap.comResult 3 – Zango – PC Hell: Zango Removal Instructions – “Zango is an entertainment site with access to free videos, music, games and other downloads. The site is free for all users, but paid with ads. It is present visitors with an end-user license agreement that they agree to before downloading any content.”

Website design By BotEap.comOur take: Here’s a desktop software company that has hordes of people using Zango gaming software, and every time someone Googles their name, you get “PC Hell – Zango Removal Instructions.” If you were to buy a desktop system that had them pre-installed, you can bet you’d remove it in a jiffy. I don’t need a casual gaming rig slowing down my PC while I need to process my data or send an important email.

Website design By BotEap.comNo matter who you are (how big or small), this can happen to you.

Website design By BotEap.comIt happens to Comcast and Zillow.

Website design By BotEap.comIt happens to little ones too.

Website design By BotEap.comIf you look at this problem from a strictly numerical standpoint, Comcast buys its own “comcast” keyword from Google so it can keep company branding and results at the top of Google. If you were to buy that keyword, it would cost about $1.25 per click, and there are an estimated 5,500 clicks per day on it (so a daily budget of $6,000 to $8,000 per day on that keyword).

Website design By BotEap.comIf Comcast is paying just $.25 per visitor for that keyword, imagine that those 1,219,303 video views cost Comcast a minimum of $250k in lost clicks, not counting how many customer service issues and PR issues. cause.