Website design By BotEap.com“Education has no end. It is not that you read a book, pass an exam and finish education. All of life, from the moment you are born until you die, is a learning process.” – Jiddu Krishnamurti

Website design By BotEap.comThe Continuous Service Improvement exam format is different from that of the ITIL Foundation in that it has eight questions, in the form of scenario-based and multiple-choice answers. The total score you can get is forty, as each question has five points, but the minimum score you need to pass is 28, or 70 percent. For the perfect answer, you are awarded five points; For partially correct answers, he is rewarded with three points, for the least correct, he is awarded only one point and at the last one, no points for the detractor.

Website design By BotEap.comFor some, scenario-based questions are a complex challenge. The very idea of ​​understanding the sentences often becomes a spectacle of doubts, consultations where one’s own knowledge is deceived by lack of confidence and the exam becomes a failure. In similar cases, just trying could put your score below the passing line. However, understanding the basics can lead you to the next line.

Website design By BotEap.comTo turn the negative into the positive, many training institutes run mock tests so that you can get an “inside feel” of an exam-like atmosphere that can prompt you to do your best during the exam. The intensive training given by the trainers helps transform you from a normal entry-level ITIL professional to a person well equipped to handle the kidneys of any project.

Website design By BotEap.comNote

Website design By BotEap.comYou can make use of the services of a non-programmable calculator (bring them yourself) in case of exams on paper. For the online exam, you can use an on-screen calculator. No other devices, mobiles or calculators are allowed for the duration of the exam. The duration of the exam is ninety minutes both times (paper and online) and for paper it will be a closed-book session exam.

Website design By BotEap.comIf you answer in a language other than English, you are given a time of 120 minutes, and you can even use the dictionary.

Website design By BotEap.comRepetition of exams

Website design By BotEap.comYou have read the content, prepared yourself, and then appeared for the exam. However, due to some inexplicable reasons, it did not get the desired score. No problem. You can sit for a new exam and your training institute can provide information on the areas that you took below for. Review of these areas, in addition to clarifying doubts and being able to reappear for the exam just by paying the required fees.

Website design By BotEap.comWhether you opt for an online exam from the convenience of the venue or if you plan to visit an Exam Center, the exam duration will be ninety minutes.